Reference

Terms That Govern Your k1games Account

These terms set out what you agree to when you open and use a k1games account — covering deposits via JazzCash, Easypaisa, and Raast, how your wallet operates, and what we expect from both sides.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension TermsGoverning Jurisdiction
k1games Terms That Govern Your k1games Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account dashboard to raise a terms query directly with our support team during operating hours.

Email Support

Send a detailed query to our support address for written responses on account eligibility, wallet disputes, or policy clarification requests.

Account Help Centre

The Help Centre inside your account covers common terms questions — account suspension, withdrawal holds, and payment method rules — with step-by-step answers.

HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

Account Data Retention

We retain your account records for as long as required by applicable law and our internal compliance obligations. You can request a summary of the data we hold by contacting support through live chat or email.

Wallet Security

Your account wallet is protected by OTP verification on every withdrawal. If you notice an unauthorised transaction, report it immediately through live chat so we can place a temporary hold while we investigate.

Cookie and Session Policy

We use session cookies to keep your account active and preference cookies to remember your deposit method — JazzCash, Easypaisa, or Raast — so you do not have to reselect it each visit. You can manage cookie settings from your browser.

Requesting Changes to Your Record

To correct account details or request deletion of personal data where law permits, submit a written request via email support. We aim to respond within the timeframe required by applicable data protection rules.

Common Questions About These Terms

These terms apply to anyone who opens or uses a k1games account. By registering, you confirm you meet the eligibility requirements and that access is lawful in your region under local law.

We will always notify you before changes take effect via your registered contact. Continued use of your account after the effective date means you accept the updated terms.

If your account is suspended for a breach of these terms, we will review your wallet balance as part of the investigation. Funds that are not subject to a dispute can be withdrawn through the standard process once the review concludes.

Contact support via live chat with your transaction reference number. We will cross-check against our payment records and respond with a resolution or a request for additional verification within the timeframe stated in our dispute policy.

Send a data request to our email support channel. We will confirm receipt and provide the information we hold on your account within the period required by applicable data protection law in your region.

Access and eligibility depend on local law. These terms are interpreted in line with the laws of the jurisdiction applicable to your account, and any dispute will be handled through the process set out in the terms document.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.